Refunds Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you would like to return your item, please email us at info@victoriabeau.co.uk and we will send you instructions for where to send your return.

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error is unfortunately not eligible for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You must consider ship using a trackable shipping service. We don’t guarantee that we will receive your returned item.